Frequently Asked Questions
Everything you need to know about SANSI Lighting solutions and services.
What makes SANSI LED technology different from other lighting brands?
SANSI utilizes unique Ceramic Pixel Technology. Unlike traditional LEDs that use aluminum heat sinks, our ceramic design dissipates heat more efficiently without the need for adhesives, significantly extending the lifespan and brightness of the bulbs.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days within the continental US. Shipping costs are calculated at checkout, but we offer free standard shipping on orders over a specific threshold.
What is your return policy for lighting fixtures?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund or exchange.
Do SANSI products come with a warranty?
Yes, most of our LED products come with a 2-year to 5-year limited warranty depending on the specific model. This covers defects in materials and workmanship under normal use.
Are your smart bulbs compatible with voice assistants?
Our smart lighting range is compatible with major smart home ecosystems, including Amazon Alexa and Google Assistant, allowing for seamless voice control and scheduling via our dedicated app.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.